Rainbow Care Solutions (Redditch)

Rainbow Care Solutions (Redditch) is a domiciliary care agency that provides care and support to adults who may have a range of needs which include physical disabilities, varied health conditions, dementia and sensory impairments. When we inspected, 76 people were being provided with personal care by the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff were recruited safely. Where staff were sourced from oversees there were robust procedures to ensure that only suitable staff were employed and all relevant references and checks were made.

Staff were trained in safeguarding people and were able to describe what they needed to be aware of to keep people safe. Where there had been concerns over the management of people's finances for shopping the provider was in the process of reviewing their procedures to protect people from risk of financial abuse.

Feedback from most people was positive. Where concerns had been raised about the time care staff arrived, the provider had made contact with the families and addressed the concerns raised.

People told us the care and support they received matched their expectations.

People were supported by staff who had access to training and who felt supported in their roles.

People were treated with dignity and respect and staff showed warm and caring attitudes to the people they supported.

People were supported to access appropriate health care professionals and services to ensure care remained responsive to their individual needs.

The provider had processes to monitor and improve the quality of the service, . The provider maintained an overview of how the service was performing. There were systems to identify where lessons needed to be learned in response to concerns or complaints.