Old Friends Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's wider needs, history and choices were considered when their care was planned. Relatives told us they were true partners in this process and staff's focus was consistently on their family member's wishes and needs. Staff had a clear understanding of what mattered to people and supported them by advocating with other organisations so they would enjoy the best life possible. People were treated with warmth and compassion at the end of their lives and staff offered support and advice to relatives during this time. Systems were in place to manage any concerns or complaints.

People could rely on staff providing the care planned at the times agreed. Staff understood people's individual risks and supported them to manage these. Where people required assistance with their medicines staff supported them.

Staff assessed people's needs and reviewed these when appropriate, so people continued to receive the care they wanted. People were supported to have enough to eat and drink to remain well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff told us Old Friends Care Limited was a good place to work, because of the support they received to provide excellent care. Senior staff checked people received the care they wanted and that this was provided safely.