Rainbow Care Solutions (Staffordshire)

People told us they felt safe. However, risk assessments were not always in place to guide staff how to manage clinical risks. Where risk assessments were in place, they provided clear and thorough guidance for staff. People were supported by staff who were recruited safely and well trained. People and relatives told us there was a language barrier with some staff which impacted communication and understanding but spoke positively regarding the general standard of care provided.

The learning culture was positive and the registered manager was proactive in implementing competency checks and staff supervision if needed to improve the care provided by staff. People and relatives found the management team to be approachable. However, where people had raised concerns, we received some mixed feedback regarding whether sufficient action was always taken to reduce the risk of reoccurrence. Staff felt well supported by the registered manager and provider and felt they were given adequate opportunity to improve their learning.