Caremark Cannock Chase and South Staffordshire

At our last inspection the provider was rated as requires improvements and were in breach of regulations. At this inspection the provider has improved to good. There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe and risks, including environmental had been considered and reviewed. There were systems in place to ensure medicines were managed in a safe way. There were enough staff available to support people and the provider had ensured they had received an induction and relevant training. Staff understood when people may be at risk of harm and there were procedures in place for this. We found there were also infection control procedure in place and these were followed including the use of gloves and aprons whilst supporting people.

People were supported consistently in a kind and caring way by staff they were happy with. People's independence was promoted and they were encouraged to make choices. We found people's privacy and dignity was promoted. There was a complaints procedure in place and this was followed when needed, when complaints had been made these had been responded to in line with this procedure and people were happy with the outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. We found when needed there were capacity and best interest decisions in place. The service worked jointly with health professionals when needed and people had access to health professionals. When needed people were supported to purse their hobbies and interests and with eating and drinking. There were systems in place to monitor the quality of the service and this information was used to drive improvements. When things had gone wrong within the service the provider and manager used this information so lessons could be learnt and improvements made. We were being notified of significant events that had occurred and the provider was displaying their rating in line with our requirements. Staff felt supported and listened to people were happy with the care and support they received.

The five questions we ask about services and what we found