Arreta Care Limited

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People received care that was responsive to meet individual needs and staff demonstrated a commitment to ensuring people were able to live fulfilling lives. People's support focused on them having opportunities to gain new skills and become more independent. Staff supported people in a way which encouraged healthy relationships and people and their relatives spoke highly of the support they received.

People were made to feel safe by a staff team who were trained to recognise and respond to concerns of abuse and manage people's risks in a safe way. Medicines were managed in a safe way. People received consistent support from a staff team who were punctual and who knew people's needs well.

People, where necessary accessed healthcare as required and were supported to maintain healthy lifestyles. Care plans were detailed and gave staff the information they needed to be able to care and support people in the most effective way. People's preferences were assessed and recorded.

Right Care: Care was person-centred and promoted people's privacy and dignity. There were enough staff on duty to meet people's needs. People achieved good outcomes from their care.

People were given choice and the opportunity to participate in the planning of their care needs. There was a complaints procedure with which people were familiar and people knew how to make a complaint. Staff worked well with other agencies to ensure people received consistent and timely support.

Right Culture: There were systems in place to identify when things went wrong and learning adopted to prevent future occurrences.

The registered manager and the management team were pro-active continually looking at ways to improve people's lives and make people's homes safe and comfortable places to live.

The registered manager adopted an open culture where staff felt valued and proud. The provider and registered manager worked well with other agencies and organisations to improve the quality of care people received.