Stevenage

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff had the appropriate training and skills for their role. Additional training was planned to help ensure they had the correct skills for to support people with a learning disability for future planning. People felt safe and staff knew how to recognise and report any concerns or abuse. Accidents and incidents were monitored and there was a system for sharing learning from any events or incidents.

Right Care: People had individual risk assessments in place and the registered manager observed staff and checked with people to ensure they were being used appropriately and safely.

There was a robust recruitment process to help ensure people were supported by staff who were suitable to work in a care role.

People were supported staff who were kind and knew them well.

Right Culture: The registered manager had quality assurance systems in place to give themselves good oversight of the service provided. The registered manager carried out checks to satisfy themselves the service was performing safely and in line with regulation. We received positive feedback from people, their relatives and staff about the registered manager.