GJU Services Limited

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were safeguarding systems in place and staff had received training. Staff knew how to report any concerns they may have. There had been no incidents, accidents or untoward events, but a system was in place to review any should they occur.

There were sufficient numbers of staff. Robust recruitment processes were followed to ensure the suitability of staff. Feedback about staff was positive. Staff told us they enjoyed working at the service, received training relevant to their roles and felt supported by management.

The person's needs were assessed and regularly reviewed. Care plans included information needed to support them in accordance with their wishes and preferences.

Staff ensured the person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Where concerns or complaints were raised the registered manager was open to feedback and encouraged all to share their views on the service.

There were a range of checks and audits in place. The registered manager had developed a quality assurance system to ensure they had oversight of all aspects of the service. This was not fully embedded into practice due to the small size of the service at the time of our inspection. However, they were able to demonstrate how they planned to use the systems in place to ensure the quality of their service and to ensure the values of their service were upheld and demonstrated in all areas of practice.