Operations Office

Operations office is a ‘supported living’ service and is registered to provide the regulated activity of personal care to people, primarily with learning disabilities living in their own homes. Not everyone using Operations Service received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment was carried out with a site visit to the office location and the supported living service.

This assessment was carried out by an inspector and a regulatory coordinator. We looked at 17 quality statements as part of this assessment. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. We gathered further information remotely from the service such as training records and policies. We also spoke with relatives of people that used the service and staff after the site visits.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.