Personal Care Support Ltd

Personal Care Support Ltd is a domiciliary care agency providing support to older people living in their own homes. At the time of our inspection there were three people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. All people using the service received personal care.

People felt safe in the service. Policies and procedures such as adult safeguarding and whistleblowing were in place and each person had a risk assessment which was regularly reviewed. Staff encouraged people to be involved in their care by supporting them to make decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Pre-assessments of people's needs were completed to ensure that the service was suitable for them. Each person had a care plan which gave guidance to staff on how they wanted to be supported. Staff understood people's needs and were able to provide person-centred care. Staff were aware of what equality and diversity meant and knew that people's choices and preferences should be respected, and people must not be discriminated against. People's privacy and dignity was maintained.