Bluebird Care (Wolverhampton)
- Home care
- Dementia care
- Registered since 2021
- Wednesfield, Wolverhampton, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
17 months
since the latest rating was published.
14 of 52
rated home care services in Wolverhampton are rated Requires improvement, like this one.
Bluebird Care (Wolverhampton): inspection record
Rated Requires improvement in May 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Verona Court (Good, 0.4 miles away) and Showell Court (Good, 0.5 miles away).
Nearest home care services:
- – D & E Luxurious Health Care Solutions Ltd Not yet rated, 0.1 miles away
- – CARE-A-LOT LIMITED Not yet rated, 0.4 miles away
- G Verona Court Good, 0.4 miles away
- G Showell Court Good, 0.5 miles away
- – New Light Healthcare Limited Not yet rated, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 May 2025 (assessment visit 5 February 2025). Quoted under the Open Government Licence.
Date of Assessment: 31 March 2025 to 7 April 2025. The service is a domiciliary care agency providing personal care to children and adults living with physical disabilities, sensory impairments, dementia, mental health conditions and learning disabilities. This assessment was in response to CQC receiving information of concern.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted. This was the service’s first assessment.
People did not always receive the right support as we could not be assured they had received their medicines, or their care at the correct times by suitably trained staff. There was a lack of learning throughout the service.
Care was not always delivered in people’s preferred way, and they were not always involved with the process.
The lack of learning and effective systems throughout the service did not demonstrate and promote a positive culture.
Safeguarding procedures were in place and followed and the principles of the Mental Capacity Act 2005 were considered. However, due to inconsistent staff training, we could not be assured that safeguarding and mental capacity best guidance would be consistently followed by staff.
The environment had been considered to ensure it was safe. Staff were kind and caring to people and were safely recruited.
The provider was in breach of 3 of the legal regulations relating to people’s safe care and treatment, the management of medicines, staffing and governance systems.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulations in relation to people’s safe care and treatment and the management of medicines and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 23 May 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 23 May 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 23 May 2025. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 23 May 2025. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Support 4 Life Limited
- Ownership type
- Organisation
- Companies House number
- 12899699 (opens Companies House)
Getting help from City of Wolverhampton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of Wolverhampton Council
- Ask for a care needs assessment
- Phone: 01902 551199, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: City of Wolverhampton Council
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care (Wolverhampton) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care (Wolverhampton).
- When was Bluebird Care (Wolverhampton) last inspected?
- The Care Quality Commission's latest rating for Bluebird Care (Wolverhampton) was published on 23 May 2025.
- Who runs Bluebird Care (Wolverhampton)?
- Bluebird Care (Wolverhampton) is run by Support 4 Life Limited.
- What is Bluebird Care (Wolverhampton)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 May 2025.
Contact
- Phone
- 07585 161313
- Address
- Unit 5E& 5F, Merryhills Enterprise Park, Park Lane, Wolverhampton, WV10 9TJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Verona Court (Good, 0.4 miles away) and Showell Court (Good, 0.5 miles away).
Nearest home care services:
- – D & E Luxurious Health Care Solutions Ltd Not yet rated, 0.1 miles away
- – CARE-A-LOT LIMITED Not yet rated, 0.4 miles away
- G Verona Court Good, 0.4 miles away
- G Showell Court Good, 0.5 miles away
- – New Light Healthcare Limited Not yet rated, 0.6 miles away