Showell Court

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People told us they felt safe. Staff knew how to identify and report concerns relating to people's safety and well-being. Risks were assessed and managed to reduce the risk of avoidable harm. People received timely support from a consistent staff team.

People's needs were assessed and reviewed to ensure their care needs were met. Staff received training relevant to their role and felt supported by the management team. People received sufficient amounts to eat and drink to maintain their health. People were supported to access healthcare agencies when required.

Staff sought people's consent before providing care and decisions about people's care and treatment were made in line with law and guidance. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described the staff who supported them as kind and helpful. People were supported to make their own decisions about daily living. Staff encouraged and supported people to maintain their independence and their dignity was valued and privacy respected.

People's care was responsive to their changing needs. People and, where appropriate, their relatives were involved in the assessment, planning and review of their care. People were supported to follow their interests and encouraged to participate in events and activities to reduce the risk of social isolation. People knew how to raise a concern if they were unhappy about the service they received.

People and staff felt the service was well managed and were given opportunities to share their views about

the service. The registered manager was aware of their responsibilities as a registered person. Staff described the management team as helpful, welcoming and responsive. The registered and deputy managers carried out auditing to ensure the quality of care provided and were keen to further improve people's experiences of care and support.