1a West Avenue

We found the following examples of good practice.

● Visitors completed a Covid - 19 Health questionnaire prior to their arrival at the home. On arrival the visitor's temperature was recorded to ensure their visit could take place safely in line with current guidance. ● Being unable to see their family members during the pandemic had caused people to feel anxious. Staff used creative ways to reduce people's levels of anxiety. For example, staff had sprayed one person's relatives' perfume onto a scarf. The familiar scent provided the person with comfort. ● The registered manager spoke with people's family members each week to keep them up to date on their relative's wellbeing. ● Furniture in communal areas had been rearranged. That meant people could socially distance to keep themselves and others safe during the pandemic. A 'visiting pod' had been purchased to facilitate safe visits in line with current guidance. ● The provider had implemented a system to share information called 'better together' which encouraged and shared positive news stories across the organisation. ● Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the providers infection control policy.

The five questions we ask about services and what we found