Autumn Leaf House

Based on our review of the safe, responsive and well-led key questions the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Whilst we were not assured the provider was using PPE effectively and safely risks associated with people's care and support continued to be assessed and well managed. Staff knew how to manage risks associated with people's care and what they needed to do in the event of an emergency such as a fire to keep people and themselves safe. The management of medicines continued to be safe.

People received personalised and responsive care. When possible, people had been involved in planning and reviewing their care. The providers approach to care planning was outcome focussed and people achieved good outcomes. Care records contained detailed and up to date information to help staff provide the care and support people needed in line with their wishes.

People were supported to maintain relationships that were important to them which had a positive impact on their lives. People followed their chosen religions and were supported to embrace their cultural traditions.

People continued to feel safe living at the service and safeguarding systems protected people from harm or abuse. Staff were recruited safely, and enough staff were on duty during our visit to provide safe care. The recruitment of new staff was ongoing. As a temporary measure some agency staff, who knew people well, worked at the home.

The registered manager demonstrated a good understanding of their role and regulatory requirements. No complaints had been received about the service since our last inspection and lessons were learned when things went wrong.

Staff spoke positively about the culture of the service and morale. The provider demonstrated commitment

to sustaining a positive organisational culture to benefit people and their staff.

Effective quality assurance systems ensured people continued to receive high quality, safe care. People and their relatives had opportunities to share their views about the service they received. The management team worked with other organisations including social workers and health professionals to benefit people.