Positive OT & Case Management Ltd

This key question has been rated good. We assessed 3 quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. People were safe and good processes were in place to assess and manage risks. Staff were recruited safely and they had the support and training to be able to carry out their role safely.

This key question has been rated good. We assessed 2 quality statements in the effective key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. People's needs, including their capacity were fully assessed. This meant staff were able to provide effective care and support.

This key question has been rated good. We assessed 1 quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. People were supported by caring and compassionate staff and their independence, choice and control were promoted.

We assessed 1 quality statements in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was rated good. The service was responsive to people's needs and ensured people's individual needs and preferences were met.

This key question has been rated good. We assessed all the quality statements in the well-led key question and found areas of good practice. We found improvements to the governance arrangements since our last inspection. Robust audits and quality checks were in place. The provider worked in very close collaboration with partners. The registered manager was skilled and provided strong and effective leadership.