Elmar Home Care Ltd - Horsforth

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff had completed the necessary training to meet people's needs and knew how to protect them from abuse and avoidable harm. Medicines were managed safely. Most people and relatives told us that they were involved in the development of their care plans and staff knew how to protect their privacy and dignity. There were good examples how people's human rights were being protected through person-centred care plans, for example the provider used pictorial care plans and care plans in other languages as appropriate.

Right Culture: The culture of the service supported people and staff in an inclusive way; enabling people to live their day- to-day lives as they chose to. The provider had quality assurance systems to regularly assess and monitor the service. However, these systems did not highlight staff recruitment and incident follow up concerns we identified. When things did go wrong, the provider did not routinely use lessons learnt to improve the service. The management team were proactive in addressing our feedback in relation to concerns identified during the inspection.