Vintage Social Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the performance review and assessment, the service did not provide a regulated activity to anyone with a learning disability or autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.

Right Care: People were safe and well-cared for by staff who respected their dignity, privacy, and human rights. A relative said, "It is a brilliant service, and it has taken such a weight off my shoulders, I can't tell you the difference it has made." People had regular staff who knew them well. Staff followed personalised care plans written in conjunction with people and their relatives to ensure the care was how they wanted it.

Right Culture: The service was well-managed, and people and relatives said they would recommend it to others. The manager carried out quality checks and made improvements where necessary. Staff were valued and supported. They were proud to work for the service and dedicated to providing high-quality care. People and relatives said the staff were always kind and caring. A relative told us, "[Person] just loves them and really enjoys having them here."