Compassion Care Service Limited

People were protected from abuse and avoidable harm. Staff had received safeguarding training and knew how to recognise and report any form of abuse. Risks associated with people's individual care needs, including the environment were assessed, planned for and monitored. Care staff were knowledgeable about known risks and actions required of them to keep people safe.

There were enough staff to meet people's care needs. People received care from regular staff. Care calls were monitored to ensure calls were on time and staff provided care in accordance with people's assessed needs.

Staff completed ongoing training and support. This included a monthly training topic the registered manager required staff to complete.

Improvements were being made to training in first aid and moving and handling. In addition to theory training, practical training sessions were in the process of being arranged for these areas. Spot checks to review staff competency was completed. Staff were recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported with their prescribed medicines safely. Care records were monitored to ensure people received their medicines as required.

Accidents and incidents were recorded, acted upon and action taken to learn and reduce reoccurrence.

Infection prevention and control best practice guidance was followed. Staff wore personal protective equipment to reduce the risk of cross contamination and infection.

The registered manager had systems and processes that assessed, monitored and reviewed the quality and safety of the service. Both the registered manager and director also delivered care to people when required and managed the service effectively having good oversight and leadership.

People who used the service and staff received opportunities to share their experience of the service. The management team along with the staff team, showed a commitment in providing care and support that was consistently of high quality, personalised and supported people to live independently.

People spoke positively and were complementary about the care and support they received. This included how caring and compassionate the staff were and the organisation, communication and responsiveness of the registered manager.