SureCare Charnwood & Rushcliffe

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff were trained and experienced to meet people's needs. They worked collaboratively with health and social care professionals to support people consistently with their health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate. They treated people with dignity and respect. The service promoted people's right to privacy and supported them to maintain their independence. People were involved in decisions about their care.

The care people receive was centred on their individual needs. Where required, staff supported people to maintain connections with their local community. The service had protocols in place to provide effective end of life care.

The service had an inclusive culture. There was open communication with leaders which enabled people to give feedback about the service. There were systems in place to monitor that people received a good quality of care.