Southview Home Care
- Home care
- Dementia care
- Registered since 2021
- Devon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
12 months
since the latest rating was published.
85 of 109
rated home care services in Devon are rated Good, like this one.
Southview Home Care: inspection record
Rated Good in October 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Town and Country Care Services Limited Requires improvement, 7.8 miles away
- – Visiting Angels Devon & Cornwall Not yet rated, 8.3 miles away
- – Visiting Angels North Devon and Cornwall Not yet rated, 8.3 miles away
- – West Heanton - Supported Living & Domiciliary Agency No overall rating, 9.4 miles away
- – My Way Support CIC No overall rating, 12.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 October 2025 (assessment visit 26 March 2025). Quoted under the Open Government Licence.
Southview Home Care is a domiciliary care service, supporting adults in the community who require assistance with personal care.
- Safe Good
- Effective Good
- Well-led Good
Read the rest of CQC's summary
The assessment was completed between 19 March to 28 March 2025. The assessment was to follow up on previous enforcement action to make improvements to the service linked to consent, safe care and treatment and good governance. We found improvements had been made and the provider was no longer in breach of these regulations.
People were supported to be safe in their own homes. Risks to people’s health and well-being were monitored. Medicines were recorded and administered appropriately. Improvements had been made to protect people’s legal rights around consent for people living with dementia.
People’s care and treatment was effective, and their needs were assessed. Staff were kept up to date on changes to their care needs. Staff worked well with external services to support people at home.
Staff treated people with kindness, acknowledging and responding to people's individuality. Training opportunities were provided and staff were supported to attend.
People were positive about the quality of care provided by staff who knew their relative well.
With the help of a new member of staff, new quality assurance systems were being embedded to enhance how the care was monitored.
The provider was previously in breach of the legal regulation in relation to safe care and treatment, consent and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
-
Safe
Good
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Well-led
Good
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pauline Mctoal
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 January 2023. Latest assessment published 29 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Southview Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 13052502 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Southview Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Southview Home Care.
- When was Southview Home Care last inspected?
- The Care Quality Commission's latest rating for Southview Home Care was published on 29 October 2025.
- Who runs Southview Home Care?
- Southview Home Care is run by Southview Home Care Ltd.
- What is Southview Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 October 2025.
Contact
- Phone
- 01409 251665
- Address
- London House, Fore Street, Holsworthy, EX22 6EB Map (opens Google Maps)
Compare nearby
- RI Town and Country Care Services Limited Requires improvement, 7.8 miles away
- – Visiting Angels Devon & Cornwall Not yet rated, 8.3 miles away
- – Visiting Angels North Devon and Cornwall Not yet rated, 8.3 miles away
- – West Heanton - Supported Living & Domiciliary Agency No overall rating, 9.4 miles away
- – My Way Support CIC No overall rating, 12.2 miles away