Town and Country Care Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 43 people using the service. 38 of these received personal care.

Risks associated with people's health were documented and staff had clear guidance on how to mitigate known risks. They had received appropriate training to provide them with the skills and knowledge required to support people safely.

There were enough staff to support people in line with their identified package of care. Staff had been recruited safely. Before starting work independently, new staff completed shadow shifts to help ensure they understood people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to gather people's views of the service. People and staff told us their opinions were sought out and taken into account.

The management team were described as "open and available." People were highly complimentary of managers and the wider staff team.