AJB Care Ltd

Right Support: People, and those who knew them well, were included in planning their care to ensure it met their needs and took account of their wishes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Risks associated with people's care and support had been identified and were being monitored. An analysis of accidents and incidents was in place, to ensure that all incidents effectively analysed to ensure lessons were learnt. People were safeguarded from the risk of abuse. The service had recruitment processes in place to ensure suitable staff were employed. Medicines were managed effectively, and the provider ensured all infection control measures were followed by staff. The service's arrangements for controlling infection were effective. Feedback about consistency of support workers was that they were reliable and in the main arrived on time, although some people said the timing of visits was sometimes inconsistent. None of these visits were time critical, but we fed back to the registered manager these comments, so they could monitor staff visit times more closely.

Right Culture: Staff recognised when people needed support from other services, and they sought advice and assistance if they were concerned about people's health. People who used the service were satisfied with the care and support they received. Audits and checks of documents and systems helped ensure continuous learning and improvement. People, their family members and staff had regular opportunities to provide feedback about the service and there was an effective complaints process in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk