Bridge Medical Solutions

People's experience of using this service: The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People we spoke with told us they felt safe and secure in their accommodation. They said staff were very good. Described as outstanding by one person. Relatives told us they thought staff were professional in their approach but remained friendly and caring.

There was a recruitment system in place that helped the employer make safer recruitment decisions when employing new staff. Support workers we spoke with had a clear understanding of safeguarding people and would act appropriately to safeguard people from abuse.

There was a programme of training, supervision and appraisal for staff to support people using the service with their assessed needs.

The care plans we looked at included risk assessments, which identified any risks, associated with people's care and had been devised to help minimise and monitor the risks without placing undue restrictions on people.

Medications procedures were in place including protocols for the use of 'as and when required' (PRN) medications. Staff had received training in medication management and medication was audited in line with the provider's procedures.

We observed good interactions between support workers and people who used the service. People were encouraged to make decisions about their activities and meals.

Although there had been no complaints received, there was a clear complaints process in place and copies of this were available in people's homes.

The service was very well run. People spoke fondly of the registered manager. There were effective systems in place to monitor and improve the quality of the service provided.

Feedback received from healthcare professionals was extremely positive.