Light Health Care Ltd

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People, and those who knew them well, were included in planning their care to ensure it met their needs and took account of their wishes. Overall, people were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were protected from the risk of abuse. Risk assessments had been carried out to identify the risks people faced. These included information about how to mitigate those risks. However, records relating to risk needed improving and we have made a recommendation about this. There were enough staff working at the service to meet people's needs and the provider had robust staff recruitment practices in place. One relative felt the timing of visits was sometimes inconsistent and communication between staff and people could be improved. The registered manager was aware, and had been addressing these concerns, including the continued monitoring of staff visit times. Infection control and prevention systems were in place. Medicines were managed effectively.

Right Culture: People were supported with care that was person-centred. Audits and checks of documents and systems helped ensure continuous learning and improvement. People, their family members and staff had regular opportunities to provide feedback about the service and there was an effective complaints process in place. The provider was aware of their legal obligations and worked with other agencies to develop best practice and share knowledge.