Heritage Healthcare-Barnsley, Wakefield & Kirklees

Systems were in place to ensure people were safeguarded from abuse. Risks to people were assessed, monitored and managed. People were encouraged and supported to maintain their independence. Sufficient staffing levels were in place. Medicines were administered safely. People were well protected by robust infection prevention and control measures. Incidents were reviewed, lessons learned and improvements identified and shared.

People's needs and choices were assessed and reviewed in line with current best practice and legislation. Outcomes were identified and people supported to achieve these. Staff were well supported. People were supported to eat, drink and maintain a balanced diet. There was a strong team ethos. Consent to care and treatment was sought and recorded. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect. Care plans recorded how people were involved in their care. Their views and wishes were at the centre of their support. Care plans provided detailed direction to enable staff to deliver care which respected people's privacy and dignity. Daily notes recorded how staff encouraged people's independence.

People were placed at the heart of their care plans to ensure care delivered was person-centred. People's concerns and complaints were dealt with promptly and consideration was given to how improvements were made. People were supported at the end of their life.