Supreme Homecare Limited

People felt safe with the staff who supported them. People were supported by adequate numbers of staff who were safe to work with them. The provider's systems protected people from the risk of abuse. People were protected from the risks associated with the control and spread of infection. There were systems in place for the safe management and administration of people's prescribed medicines. People received their medicines when they needed them from staff who were trained and competent.

People were supported by staff who were trained and competent in their role. People were assessed before they used the service to ensure their needs and preferences could be met. Staff understood the importance of ensuring people's rights were respected and protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's health care and nutritional needs were monitored and understood by staff. People received personalised care which met their needs and preferences. People were involved in planning and reviewing the care and support they received. People's communication needs were assessed and understood by staff. People knew how to raise any concerns they may have and were confident that action would be taken to investigate and respond to their concerns. People could be confident their wishes during their final days and following death were understood and would be respected by staff.

The service was well-led by a provider and registered manager who demonstrated a commitment to monitoring and improving the service people received. They worked collaboratively with other professionals to improve people's lives. Professionals were overwhelmingly positive about the management, staff team

and of the support people received. People's views were valued and responded to as were the views of the staff team. People were supported by staff who felt very well-supported and valued. The provider and registered manager were aware of their legal responsibilities and promoted an open and honest approach which had been adopted by the staff team.