Jennifer M Whittall Ltd
- Home care
- Registered since 2020
- Telford, Telford and Wrekin, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 34
rated home care services in Telford and Wrekin are rated Good, like this one.
Jennifer M Whittall Ltd: inspection record
Rated Good in December 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 2 December 2022. Quoted under the Open Government Licence.
Jennifer M Whittall Ltd is a specialist provider which provides bespoke case management support and advice to both adults and children with life changing injuries, including spinal cord injuries and acquired brain injury. The provider also works with adults and children who have sustained life changing disabilities as a result of clinical negligence. Case managers work with people to set up and coordinate their rehabilitation, care and support needs. This is mainly funded by legal compensation claims. Jennifer M Whittall Ltd oversee the recruitment process, training and performance of staff employed directly by the people using the service. At the time of our inspection there were 5 people receiving support with personal care needs.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People felt safe with the staff who supported them. The provider's recruitment procedures helped to protect people from receiving care from unsuitable staff. Staff had been trained and knew how and when to report any concerns about people's well-being to keep them safe. Risks to people were assessed and plans in place to mitigate those risks. People received their medicines when they needed them from staff who were trained and competent. The provider followed best practice in relation to infection control and prevention and management of risks relating to COVID-19.
Read the rest of CQC's summary
People were assessed before they started using the service to ensure their needs and aspirations could be met. People were provided with food and drink which met their needs and preferences. People saw healthcare professionals when needed. People were supported by staff who were trained and competent to carry out their roles. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the provider's policies and procedures supported this practice.
People were supported by kind and caring staff whom they had personally chosen to support them. Staff respected people's wishes and treated them with respect. People lived their lives as they chose and were supported to be as independent as they could be. People and their relatives were regularly consulted about the care and support they received.
Staff knew people well and what was important to them. People were supported to continue with their hobbies and interests despite their life changing injuries. People's communication needs were assessed and understood by staff. People's relatives did not raise any concerns about the care their loved one received but felt confident action would be taken to address any concerns they may have.
Staff received the supervision and support they needed to carry out their roles effectively. The views of people, their relatives and staff were sought and valued. There were effective systems to monitor and improve the quality and safety of the service provided. The provider worked in partnership with other professionals and people's court appointed deputies to ensure good outcomes for people. The provider was aware of legal requirements and of their responsibility to be open and honest when things go wrong.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jennifer Whittall
- Registered with the CQC since
- What it provides
- Community healthcare service, Domiciliary care service
- Who it supports
- Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Jennifer M Whittall Ltd
- Ownership type
- Organisation
- Companies House number
- 04637626 (opens Companies House)
Getting help from Telford & Wrekin Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Telford & Wrekin Council
- Ask for a care needs assessment
- Phone: 01952 385385 (option 2), Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Telford & Wrekin Council
Checked on the council's website, November 2026.
Common questions
- Does Jennifer M Whittall Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Jennifer M Whittall Ltd.
- When was Jennifer M Whittall Ltd last inspected?
- The Care Quality Commission's latest rating for Jennifer M Whittall Ltd was published on 2 December 2022.
- Who runs Jennifer M Whittall Ltd?
- Jennifer M Whittall Ltd is run by Jennifer M Whittall Ltd.
- What is Jennifer M Whittall Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 December 2022.
Contact
- Phone
- 01952 290353
- Address
- Suite 3, Preston House,, 6 Hawksworth Road, Central Park, Telford, TF2 9TU Map (opens Google Maps)
Compare nearby
- – Harland Care Services Limited Not yet rated, less than 0.1 miles away
- G Ideal Home Care Good, 0.1 miles away
- G Supreme Homecare Limited Good, 0.1 miles away
- – COMFORTPLUS CARE GROUP LTD Not yet rated, 0.1 miles away
- – Hanshua Healthcare Services Limited Not yet rated, 0.1 miles away