Carers and Companions Ltd

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: The provider assessed risks to people and demonstrated safety was always effectively managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received appropriate training which equipped them with the right skills and knowledge to deliver safe, person-centred care. Safe recruitment processes were in place.

People were usually supported to receive their medicines safely.

Right Care: Care was personalised and responsive to people's needs.

People who used the service and their relatives were very happy with the service and confirmed they were involved in planning their care.

Feedback about the management team and staff was consistently positive.

People received support from staff who were reliable, arrived on time and stayed the agreed period.

Right Culture: The service was consistently well-led. The management team promoted high quality care and monitored practice against the service's vision and values.

Staff were proud to work at Carers and Companions Ltd.

Effective systems were in place for engaging with people who used the service, their relatives and staff. The service had received many compliments which evidenced people received person-centred care.

Staff and management worked in partnership with other professionals.

During the inspection we identified a small number of areas to improve such as recording the administration of some medicines and formalising staff supervision arrangements. The registered manager was very responsive and took immediate action to address these issues.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk