Dignicare

The provider had policies and practices in place to ensure people were protected from any potential abuse, and make sure any concerns were appropriately investigated and reported. Staff backgrounds were checked and assessments of any risks associated with people's care and support were well assessed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were trained and supported to provide effective care, and the provider worked well with other professionals to deliver the care people needed. People's capacity to make decisions was well managed, and there was good support in place to make sure people had enough to eat and drink.

Dignicare provided a consistent standard of person-centred care. People's diverse preferences and wishes were understood and respected.

There was a strong approach to understanding people's needs and wishes for end of life care, and the provider was working with suitably qualified health professionals to further improve this aspect of their service provision.

There was a robust response to any concerns or complaints which enabled the provider to understand how they were able to maintain and exceed these standards even when something may have gone wrong. People sent in heartfelt compliments about the service and how it delivered good care.

People and staff got on well together, and people were able to be involved in planning and reviewing in their care. People received respectful care and their independence was promoted whenever possible.

There was a clear vision in the service, and the provider monitored quality well. People and staff were asked for their opinions, and the provider was candid when things went wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk