Prime Support Service Limited

At the time of our inspection we were told 23 people were using the service, of which only six people received assistance with personal care. CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People's experience of using this service: Breaches in the regulation found at our last inspection had been met. During this inspection we found action had been taken to demonstrate clear management and oversight of the service. Further systems had also been improved with regards to medication, recruitment and financial records and emergency situations.

People told us they continued to receive care and support in a safe way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People said staff supported and encouraged them to make decisions about how their needs were to be met. Staff spoken with clearly understood the importance of respecting people's privacy, dignity and independence.

People continued to receive effective care from skilled and competent staff. Staff said the management team were approachable and responsive to requests for advice and support.

Suitable arrangements were in place to respond to any complaints and concerns. People we spoke with felt they were listened to and were confident any issues would be responded to. People, and their family members were actively encouraged to provide feedback on the service and staff worked well as a team in an open and supportive manner. Everyone spoke positively about the service and the quality of the support being provided.

The service was meeting the characteristics of 'Good' in all the key questions. Therefore, our overall rating for the service is 'Good.'