Live Long Live Well Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People experienced an exceptionally responsive service that was tailored to their individual needs and wishes. There had been some simple but innovative reasonable adjustments to promote people's independence and ensure their care needs were always met. Staff were attentive to people's preferences and suggested practical ideas to improve their quality of life.

People, relatives and staff praised the quality and leadership of the service. They felt the management team were friendly, readily available and supportive. The registered manager encouraged them to give feedback and suggestions, which were promptly acted upon.

People were placed at the heart of their care plans to ensure care delivered was person-centred. People were supported to plan for and have a dignified, comfortable death in their own home. We saw many examples of how staff went above and beyond to improve people's lives and work together with people to achieve the very best possible outcomes.

Systems were in place to ensure people were safeguarded from abuse. Risks to people were assessed, monitored and managed. Call timings were organised so there was enough time for people to have any support they needed with preparing and eating meals.

Value based recruitment was followed and there were sufficient staffing levels in place to meet people's needs. Medicines were administered safely. People were well protected by robust infection prevention and control measures. Incidents were reviewed, lessons learned, and improvements identified and shared.

All of the people and their relatives we spoke with praised the staff highly for their caring and kind natures. Many small acts of kindness and thoughtfulness made people feel happier and well cared for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

Governance systems were robust and the management team analysed findings to continually make improvements to the service. Any issues with performance or quality were picked up straight away and acted on to prevent a reoccurrence.