Advantage Healthcare - North West & Yorkshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Support: Staff knew and understood people extremely well. People received care and support from a consistent team of dedicated staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans were detailed and person-centred. The care plans provided guidance for staff about how best to support people's needs and preferences, and the outcomes to be achieved. People and relatives were involved in the care planning and regular reviews.

Right Care: People received kind and compassionate care. People who provided feedback to us praised the service. People received person-centred care of a high standard. Staff were caring, kind and understanding and treated people with respect and dignity. Staff understood and responded to people's individual needs. People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in how to safeguard people. Medicines were managed safely. People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk.

Right Culture: Staff placed people's wishes, needs and rights at the heart of everything they did. The culture of the service was friendly, open and transparent. People, relatives and staff were listened to, and their feedback used to inform improvement and development. Auditing systems were in place that enabled the registered managers to have effective oversight of the service and identify and respond to any improvements needed. People told us they felt safe and knew how to raise concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.