Dirie Care LTD
Home care, Lambeth
Good
Rated on
Rating from the Care Quality Commission.
Dirie Care LTD: inspection record
Rated Good in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in November 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 33 Good home care services in Lambeth, out of 34 with a rating.
About the service
From the Care Quality Commission's inspection report published 12 November 2022. Quoted under the Open Government Licence.
Dirie Care Ltd is a domiciliary care agency providing care and support to people in their own homes and flats. At the time of the inspection one person using the service was receiving personal care.
The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection one person using the service was receiving personal care.
What inspectors found
A safe service was provided for the person using the service and staff had a safe environment to work in. There were suitable numbers of appropriately recruited staff employed to meet the person's needs. This meant they were supported to enjoy their life and live safely. The person had risks to themselves assessed, monitored and recorded by the provider and staff who updated records as required. There was a system for recording, investigating and reporting accidents, incidents and safeguarding concerns appropriately. Staff received appropriate training in how to safely administer medicines, and prompt people to take their medicines, as needed. During the inspection no one using the service received direct support with the administration of medicines. Infection control training was provided for staff and procedures were followed.
One person told us that effective care was provided, they did not experience discrimination and their equality and diversity needs were met. Staff were well-trained and supervised. They also said that staff gave good care that met their needs and was focused on them. The person was encouraged by staff to discuss their health needs, and any changes to them or concerns were passed on to appropriate community-based health care professionals. This would include any necessary transitioning of services if the person's needs changed. The person was protected by staff from nutrition and hydration risks, and they were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences.
Read the full summary
The person said that the staff approach to the way they provided care and support was friendly and paid attention to small details that made all the difference. The person's right to privacy, dignity and confidentiality was acknowledged by staff, and they felt respected. The person was encouraged and supported, by staff, to be independent and do things for themselves, wherever possible. This improved their quality of life and promoted their self-worth. Staff were compassionate and cared about the person they provided a service to.
The provider was responsive to the person's needs and assessed, reviewed and appropriately adjusted their care plans as required. This included any communication needs. The person was provided by staff, with person-centred care and they were given choices and encouraged to follow their routines, interests and maintain contact with friends and relatives so that social isolation was minimised. The person and their relatives were given enough appropriate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded and investigated.
The provider had a culture that was open, positive and had a clearly identified leadership and management structure. The provider vision and values were clearly defined, and staff understood and followed them. They were also aware of their responsibilities and accountability. Staff were prepared to raise any concerns they may have with the provider and take responsibility. The provider regularly reviewed service quality, and any required changes were made to improve the care and support people received. This was carried out in a way that best suited the person. The provider had established effective working partnerships that promoted the needs of the person being met outside its remit. Registration requirements were met.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 22 New Park Road, London, SW2 4UN |
|---|---|
| Neighbourhood | Brixton, Lambeth |
| Phone | 020 8674 7575 |
| Registered manager | Omar Nur |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 12 November 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Dirie Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13129753 (opens Companies House) |
Nearest alternatives
- – Atlas CareNet Ltd Home care, 0.1 miles awayNot yet rated
- G Brockwell Care Home care, 0.1 miles awayGood
- G LifeCome Care, London Home care, 0.4 miles awayGood
- – Pulselink-Healthcare Ltd Home care, 0.4 miles awayNot yet rated
- – Wellspring Integrated Care Limited Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Lambeth
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lambeth
- Ask for a care needs assessment
- Phone: 020 7926 5555, select Adults
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Lambeth
Checked on the council's website, November 2026.
Common questions
- Does Dirie Care LTD provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dirie Care LTD.
- When was Dirie Care LTD last inspected?
- The Care Quality Commission's latest rating for Dirie Care LTD was published on 12 November 2022.
- Who runs Dirie Care LTD?
- Dirie Care LTD is run by Dirie Care Ltd.
- What is Dirie Care LTD's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 November 2022.