Brockwell Care

Brockwell Care is a domiciliary care agency providing care and support to people in their own homes and flats.

The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 4 younger people using the service with complex care needs, were receiving personal care.

A safe service was provided for people. There were enough appropriately recruited staff employed to meet people's needs. This meant people were supported to enjoy their lives and live safely. People had any risks to them assessed, monitored and recorded by the registered manager and staff who updated records as required. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately. Medicines were safely administered. Infection control procedures were followed.

The provider's culture was open, responsive, positive and there was an identified management structure. The provider had a clearly defined vision and values that staff understood, followed and they were aware of their responsibilities and accountability. Staff were prepared to raise concerns they may have with the provider and take responsibility for their own conduct. The quality of the service provided was regularly reviewed, and any required changes made to improve the care and support people received. This was in a manner that best suited people. The provider had established effective professional working relationships that promoted the needs of people outside its remit. Registration requirements were met.