JSS Homecare Limited T/S Nurses Group Homecare

We carried out an assessment of the service which started on 17 January 2024 and was completed on 1st February 2024. This was to check if the service made improvements following the recommendations we made at the last inspection (published 12 January 2023) in relation to risk management, training and the associated quality assurance systems. The provider demonstrated they had been keen to improve and had an action plan in place to evidence this. At this assessment we found improvements had been made and the provider met the recommendations.

As part of the assessment, we reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan and form part of our assessment.

We spoke with 5 staff members, this included the registered manager, the deputy manager, the care coordinator and 2 care staff. We sought feedback from 2 people who use the service and 2 relatives of people who use the service.

We reviewed a range of records. This included 3 people’s care documentation. We looked at 3 staff files in relation to recruitment and a variety of records relating to the management of the service, including quality monitoring and staff training.