Birmingham Rathbone

People who used the service were safe. Staff demonstrated that they were aware of the action to take should they suspect that someone was being abused and the risks associated with people's specific conditions. There were enough staff to meet people's care and support needs promptly. People received their medicines when they needed them.

People were supported by staff who had the skills and knowledge to meet their needs. People were supported to have the maximum choice and control of their lives and staff supported them in line with their wishes.

People were supported to eat meals they enjoyed. Staff provided advice and guidance to help people choose healthy meal options. People were supported to make use of the services of a variety of mental and physical health professionals.

People told us that staff were caring. Staff spoke fondly about the people they supported. People were supported by regular staff who understood their preferred communication styles and assisted them when necessary to express their views. Staff promoted people's independence and respected their privacy.

Staff supported people to engage in activities they enjoyed. People's care and support was planned in partnership with them so their care plans reflected their views and wishes. People were supported to set and achieve goals which enhanced their wellbeing. People told us that staff were approachable and would take action if they were not happy or had a complaint.

People told us that the service was well run. The registered manager was aware of their responsibilities to the commission. Staff enjoyed working at the service and felt valued. People had the opportunity to influence and develop the service they received. The provider and registered manager made checks to help ensure that the standard of care was maintained and improved upon where possible.

Further information is in the detailed findings below.

The five questions we ask about services and what we found