Emerald Care Services (UK) Limited
Home care, Lambeth
Good
Rated on
Rating from the Care Quality Commission.
Emerald Care Services (UK) Limited: inspection record
Rated Good in October 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Caring | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2018 and October 2023.
It has been rated Good at every inspection since 2016. The latest rating was published about 3 years ago.
How it compares locally
- One of 33 Good home care services in Lambeth, out of 34 with a rating.
About the service
From the Care Quality Commission's inspection report published 28 October 2023. Quoted under the Open Government Licence.
Emerald Care Services (UK) Limited is a domiciliary care agency providing personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection the service was supporting 104 people. 90 people received the regulated activity personal care.
What inspectors found
People were protected against the risk of foreseeable harm because their needs were assessed, and measures were in place to mitigate them. Staff received training to safeguard people from abuse. People received their medicines safely and there were enough staff available to provide care and support as planned. Staff followed good hygiene practices to protect people from the risk and spread of infection.
People's needs were assessed and reviewed. Staff received training to meet people's needs and they were supervised by managers. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff worked collaboratively with healthcare professionals to meet people's health needs.
Read the full summary
People told us that staff were caring and treated them and their homes with respect. People's cultural and spiritual needs were identified during assessment and supported by staff. People made decisions about how they received their care and support. Staff protected people's dignity when providing personal care.
People's care was planned around their assessed needs and personal preferences. Where it was stated in their care plans staff supported people's social needs and provided assistance with shopping. People's communication needs were supported and the provider managed complaints in line with their procedure.
The registered manager and office based staff carried out a range of audits to confirm the quality of the care people received. The registered manager, office staff and care staff understood their own and each other's roles. The registered manager gathered feedback from people, their relatives and staff and used this to drive improvements. The provider worked with others to ensure people's needs were met.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 46 - 47 Newbury House, Overton Road, London, SW9 7HJ |
|---|---|
| Neighbourhood | Brixton, Lambeth |
| Phone | 020 7326 1253 |
| Website | www.emeraldcareservicesuk.co.uk |
| Registered manager | Adedolapo Aminu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 28 October 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Emerald Care Services (UK) Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08368560 (opens Companies House) |
Nearest alternatives
- G London Care Responds Home care, 0.3 miles awayGood
- G London Care (Helmi House) Home care, 0.3 miles awayGood
- G Kenbury House Home care, 0.5 miles awayGood
- – Prime Way Care South London Home care, 0.5 miles awayNot yet rated
- RI Lambeth Chinese Community Association Home care, 0.5 miles awayRequires improvement
Getting help from London Borough of Lambeth
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lambeth
- Ask for a care needs assessment
- Phone: 020 7926 5555, select Adults
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Lambeth
Checked on the council's website, November 2026.
Common questions
- Does Emerald Care Services (UK) Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Emerald Care Services (UK) Limited.
- When was Emerald Care Services (UK) Limited last inspected?
- The Care Quality Commission's latest rating for Emerald Care Services (UK) Limited was published on 28 October 2023.
- Who runs Emerald Care Services (UK) Limited?
- Emerald Care Services (UK) Limited is run by Emerald Care Services (UK) Limited.
- What is Emerald Care Services (UK) Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 October 2023.