Crofton Care Partnership

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were sufficient numbers of staff, who provided support within the thirty-minute window set by the provider. The service had undertaken appropriate recruitment checks on staff members to ensure staff were of good character. Staff understood their responsibilities around safeguarding. Medicine administration was managed appropriately but there were gaps in the records which were addressed during the inspection. Incidents and accidents were recorded and investigated.

Staff received training in a range of subjects that were appropriate to their role. People's nutritional and hydration needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received positive feedback about the caring and compassionate approach of staff. Dignity and respect were always maintained and people were supported to remain as independent as possible.

Care visits were carried out on time. We received mixed feedback about the timeliness of calls however, the records of staff signing in and out of calls demonstrated that they arrived within thirty minutes of their scheduled time. Care records contained relevant information but would have benefitted from further details about people's histories and preferences and around moving and handling requirements. People were confident to raise concerns with the management, though the service had not received any formal complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk