Home Instead Fareham & Gosport

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager and staff worked hard to ensure people were as engaged with their community as they would like to be. People and relatives were signposted to various events and organisations to support them. There was an exceptionally robust governance system in place to ensure there was appropriate oversight of the service to identify improvements needed.

People in the service told us that staff were exceptionally caring. Staff went above and beyond to create lasting meaningful relationships with people. Those relationships enabled staff to provide excellent care which achieved highly positive outcomes for people. The whole culture of the service demonstrated a caring approach and staff were also valued and cared about. People were encouraged to be as independent as possible and continue activities that were meaningful to them. Dignity and respect were always maintained.

People in the service told us they felt safe. Risks to people were thoroughly assessed and known by staff. People were supported by staff who had undergone appropriate recruitment checks. Medicines were managed appropriately, and incidents were thoroughly investigated.

People in the service told us that staff were effective. People experienced good outcomes because staff were skilled and involved the appropriate healthcare professionals at the right time. Staff experienced effective support by senior staff and the registered manager, this enabled them to provide high quality, effective care. People's hydration and nutritional needs were always met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were holistically assessed and met by the care provided. Care records were person-centred and contained sufficient detail. The service was not providing any end of life care at the time of the inspection but had caring and compassionate examples of providing that support in the past. Complaints were well managed and responded to in a timely manner.