Ange Trusted Care Limited

Staff followed infection prevention measures. People told us staff washed their hands when they entered their homes and when they left and that all care staff wore a face mask all times when in their home.

Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. People told us there were mostly enough care staff to maintain the schedule of visits but on occasion some calls had been delayed. Staff told us they felt supported and received regular supervision and training.

Care plans reflected people's individual needs and choices which staff were aware of and responsive to. People's risk assessments and risks relating to their home environment were completed and helped reduce risks to people while maintaining their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood consent and were clear people had the right to make their own choices.

The management team were open and transparent and understood their regulatory responsibilities.

There were systems and processes in place for assessing, monitoring and improving the quality of the care provided by the service.

The management team kept in regular contact with people, checking if they were happy with the service they received and if any changes were needed.

The service worked well with other partners, organisations and commissioners.