Right at Home Solent

People felt safe and protected from the risk of harm and abuse. The provider assessed risks to ensure people were safe. People were involved in this process and staff had an exceptional understanding of how to monitor and mitigate these risks. There were sufficient, safely recruited staff who visited people at the times they expected. A variety of training was delivered for staff, so they had an in depth understanding of people’s needs.

People were supported to have maximum choice and control over their own care and to make decisions about their care and wellbeing. This often resulted in an enhanced quality of life for people. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were highly positive about the caring nature of staff. They felt staff really listened and understood them which enabled good collaborative working.

People’s care, treatment and support promoted equality, removed barriers and protected their rights. People were supported to access care in ways that met their personal circumstances and protected equality characteristics. Leaders were alert to discrimination and inequality that could disadvantage different groups of people using their services. They took action to address this.

There were clear responsibilities, roles, systems of accountability and good governance in the service. These were used to deliver good quality, sustainable care, and support for people. Information was used effectively to monitor and improve the quality of care.