AQS Hampshire East
- Home care
- Dementia care
- Registered since 2011
- Fareham, Hampshire, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Good in January 2026.
9 months
since the latest rating was published.
166 of 205
rated home care services in Hampshire are rated Good, like this one.
AQS Hampshire East: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G AQS Homecare - Hampshire East Good, less than 0.1 miles away
- O Right at Home Solent Outstanding, 0.5 miles away
- G Ange Trusted Care Limited Good, 0.6 miles away
- – Serenity Care Solent Limited Not yet rated, 0.6 miles away
- G Helping Hands Fareham Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 January 2026 (assessment visit 5 August 2025). Quoted under the Open Government Licence.
Date of inspection: 12 August 2025 to 08 September 2025. AQS Homecare Hampshire is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 12 people were receiving support with personal care. This was a comprehensive assessment of all 5 key questions triggered by our ongoing monitoring of the service. We reviewed all 33 quality statements related to the 5 key questions, Is the service safe, effective, caring, responsive and well-led?
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found a breach of regulation in relation to good governance. We found concerns in relation to the robustness of the governance systems and records. Quality monitoring systems and records needed to be strengthened to ensure any shortfalls would be identified promptly going forward. You can find more details of our concerns in the quality statement findings.
Records of people’s risks were not always managed effectively and did not always support staff to keep people safe. Medicines records did not show people were always supported safely. Records in people’s homes in relation to fire needed to be more robust and in line with the provider’s policy. There were enough staff deployed to meet people's needs. Staff were recruited safely and were provided with training to support them in their roles. Staff told us they felt supported by the manager and were provided with supervisions. People were supported to have choice and control and were involved in planning their care. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to allow people to express any concerns or complaints they may have.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good.At this assessment the rating has remained good.This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance of the service and poor record keeping. Governance procedures were not always effective. The provider had not identified all the quality, or risk concerns we found during our inspection. This meant prompt action had not been taken to address shortfalls.
Questions to ask the service
- Well-led was rated Requires improvement on 7 January 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Chantelle Spencer
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 27 April 2018. Latest assessment published 7 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Morepower Limited
- Ownership type
- Organisation
- Companies House number
- 02943672 (opens Companies House)
Morepower Limited runs 5 services in England, 3 of them in the South East. 5 are rated Good or Outstanding.
Other services run by Morepower Limited
- G AQS Homecare - Hampshire East Good. Home care, Hampshire
- G AQS Homecare Dorset Good. Home care, Bournemouth, Christchurch and Poole, South West
- G AQS Homecare Essex Good. Home care, Essex, East of England
- G AQS Homecare Sussex Good. Home care, East Sussex
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does AQS Hampshire East provide nursing care?
- The Care Quality Commission's register does not list nursing care for AQS Hampshire East.
- When was AQS Hampshire East last inspected?
- The Care Quality Commission's latest rating for AQS Hampshire East was published on 7 January 2026.
- Who runs AQS Hampshire East?
- AQS Hampshire East is run by Morepower Limited. It runs 5 services in England, 3 of them in the South East.
- What is AQS Hampshire East's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 January 2026.
Contact
- Phone
- 023 8063 6777
- Address
- 5 The Potteries, Wickham Road, Fareham, PO16 7ET Map (opens Google Maps)
Compare nearby
- G AQS Homecare - Hampshire East Good, less than 0.1 miles away
- O Right at Home Solent Outstanding, 0.5 miles away
- G Ange Trusted Care Limited Good, 0.6 miles away
- – Serenity Care Solent Limited Not yet rated, 0.6 miles away
- G Helping Hands Fareham Good, 0.6 miles away