AQS Homecare - Hampshire East

Who the service is for

AQS Homecare – Hampshire East provides support to younger and older people.

Key findings 

We carried out this assessment on 18 June to 25 June 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard.

People received care from sufficient numbers of skilled and knowledgeable staff who supported them safely. Staff assessed and effectively mitigated risks, and care plans guided safe practice. People were involved in planning their care. Regular staff provided most support, enabling them to know people well. Staff attended calls on time in most cases and contacted people if delays occurred, for example due to traffic.

Systems protected people from the risk of abuse. Staff understood their responsibilities, recognised different types of abuse, and knew how and to whom to report concerns. Staff recorded accidents and incidents appropriately and escalated concerns to leaders when required. Leaders regularly analysed incident reports to identify themes and trends and improve safety.

Staff and managers worked in line with the Mental Capacity Act 2005 (MCA). Staff respected people’s rights and did not impose unlawful or excessive restrictions. People had choice, control, and freedom in their daily lives.

The provider enabled people to have choice and control and involved them in planning their care. Staff received training and ongoing support to maintain the skills and competence required to carry out their roles safely and effectively, including the safe administration of medicines.

The provider operated effective governance systems and demonstrated a commitment to learning and continuous improvement. Staff knew people well and received appropriate training and support. Staff protected people, administered medicines safely, and followed systems designed to keep environments safe.

Staff delivered person-centred care and understood people as individuals. They adapted support to meet people’s needs and preferences, and records reflected this approach. Care plans contained detailed guidance based on assessed needs, choices, and preferences, and staff reviewed them regularly.

Staff showed compassion and promoted dignity, respect, and independence. They monitored people’s health and wellbeing and escalated concerns to relevant professionals when necessary. One staff member said, “For personal care, I respect people’s wishes about how they want to wash and dress. I maintain their privacy by covering them and closing doors, and I promote independence by only assisting when needed rather than taking over.”

The provider promoted a learning culture by actively seeking feedback and using it to improve the service. Systems monitored care delivery and gathered feedback about people’s experiences. Leaders and staff understood the provider’s clear vision and values. Professionals gave positive feedback and raised no concerns about the service.

Staff demonstrated a clear understanding of equality and diversity and treated people without discrimination. One staff member said, “The provider’s values are very good, inclusive, and promote equality and diversity at all levels. There is definitely a no-blame culture.”