Millennium Homecare Services Limited

People's experience of using this service: People's care was delivered in a safe way and they were protected against the risk of abuse. People received care from staff who had undergone pre-employment checks to make sure they were of good character and suitable to care for people. Risks were assessed and well managed and people received their medicines safely and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received care from staff who had received training and support to ensure they had the skills and knowledge to carry out their role effectively.

There was effective communication between staff and managers and this helped to ensure people's needs were met. People were supported in eating a healthy diet and maintaining good health. Staff in the service worked with other services, such as health and social care professionals, to ensure care was provided to meet people's needs`.

People received support which was tailored to their needs, delivered by staff who treated them with respect and understood their goals and aspirations. People told us they felt the staff were caring and they received care and support in a way which suited them. The management team fostered a culture of openness and continuous improvement and staff showed passion for their roles. People's feedback was regularly sought, so that they could contribute to ongoing improvements within the service.

More information is in the full report.