Home Care Direct

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: People were protected from the risk of abuse and people told us they felt the service was safe. Risks to people and staff had been assessed and people's care plans were regularly reviewed and updated. Staff were recruited safely and there were sufficient numbers of staff with the necessary training to support people safely and meet their needs. Each person using the service was supported by a small team of personal assistants that had been specifically recruited to support them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Medicines were managed safely, and we were assured that the provider had sufficient infection, prevention and control measures in place. People received care in a safe and consistent way and people's care plans detailed information on the monitoring and preventative actions staff were required to take to reduce risks which had been identified.

Right Culture: People were empowered to make choices and decisions about their care. People were supported to recruit their personal assistants and direct how they received their support. We found people had been involved in creating their care plans which captured the outcomes they wanted to achieve.

The management team understood the importance of monitoring the quality performance of the service and had identified areas for improvement. The manager demonstrated how they used feedback from people and staff, to improve safety and learning across the service.