Chesterfield Home Care Ltd

The service was exceptionally well-led. Leaders had a clear vision for the service and were successful in embedding person-centred values which were consistently reflected in the attitudes, behaviours and commitment of staff at all levels. There was a clear commitment to learning and innovation, demonstrated by the provider’s investment in effective technology, including the safe use of artificial intelligence to enhance quality, safety and oversight. The provider maintained strong partnerships with relevant stakeholders and the local community, ensuring positive outcomes for people. Governance systems were effective in overseeing risk and quality.

People were supported safely. Risks were identified, assessed and reviewed with people and those important to them. Staff understood people’s needs and had guidance and appropriate training to support them safely. Staff worked well together, and with relevant stakeholders to share information using the provider’s electronic message book. This ensured changes in people’s needs were acted upon promptly. Environmental risks and infection, prevention, and control (IPC) were safely managed. There was enough staff to meet people’s needs, and people were supported by a consistent staff team which had been carefully matched based on skills, personality and experience. Action was taken to ensure immediate safety when things went wrong, and processes were in place to report, investigate and monitor accidents and incidents.

A culture of kindness, inclusion and respect was evident throughout the organisation. Care records showed people received person centred care, and staff feedback showed a good understanding of how to promote independence. The provider understood the key challenges and barriers the people they supported faced and was actively working to support in overcoming these.

Workforce well-being was a clear priority, and consistent staff feedback told us systems and processes to support staff were effective. This in turn led to a motivated staff team, driven by providing high quality care.