Age UK - Stafford & District Care Services

People's experience of using this service:

The recording on the medication administration records required strengthening. People were not always safely supported with their medicated creams as guidance to staff was missing. We have made a recommendation that the service review the NICE guidelines for managing medicines for adults receiving social care in the community and ensure medicine management systems are in line with this.

There was no documentation in place to record capacity assessments and best interests' decisions under the Mental Capacity Act 2005.

Governance systems required strengthening. The providers quality monitoring system systems did not identify improvements and drive good care.

People were protected from the risk of cross infection as appropriate measures were in place.

People were protected from potential abuse and were supported by safely recruited staff.

People were supported to access healthcare services.

People's needs, and preferences were met by suitably trained staff who knew them well.

Where the provider had a responsibility to support people they had enough to eat and drink to maintain good health.

People were treated with respect and were well supported by staff.

People's privacy and dignity was maintained, and their independence promoted.

People received personalised care and knew how to complain if necessary.

The registered manager was approachable to both staff and people.