Home Care Preferred Winchmore Hill

The service provides support for younger adults and older people who may be living with dementia, physical disabilities or sensory impairments. At the time of our inspection there were 4 people receiving the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Before care delivery started the provider undertook robust assessments to help ensure people`s needs and preferences could be met. Care plans were developed from these assessments for each person's identified needs. Care workers received training and support to enable them to carry out their roles effectively.

The provider and care team knew people well and were able to promptly identify when people's needs changed, and they raised any concerns appropriately. People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives praised the kind and caring nature of the care team. People received consistent care

from a small team of care workers. People, or their relatives where appropriate, knew about their care plans and could decide what care and support they needed.

Relatives told us people received care and support according to their individual needs and preferences. People's relatives told us they would be confident to raise any concerns with the management team if needed however, they had not needed to.

The management team was committed to providing high quality care to the people they supported, as well as the care team, and understood their responsibilities under the Duty of Candour. People, their relatives and care workers spoke highly of the management team and told us that they were always available and supportive.