Palm 2 Palm Care Services - Enfield

Staff wore personal protective equipment (PPE), including face masks, when supporting people and were trained in infection control.

People's needs were fully assessed prior to the start of the care package. The provider ensured staff were trained to meet people's needs and kept them up to date with best practice guidance.

People's care needs and any equality characteristics were assessed. Care plans recorded how people's needs could be met and prevent discrimination.

People and their relatives told us staff who supported them were kind and caring and treated them with respect. Staff understood the importance of respecting people's diverse needs and promoting independence.

People had access to health and social care professionals where required in a timely way. People were supported by staff to maintain a balanced diet where this was part of their care package.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained and supported to understand their roles and responsibilities.

The provider actively engaged with people and staff to be able to continuously learn, expand and improve the service they provided.

Auditing and quality assurance processes were in place to enable the service to identify where improvement was needed.

The service worked in partnership with other agencies to make sure people received the right care and support.