Averlea Domiciliary Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Risk assessment procedures were satisfactory so any risks to people were minimised.

The medicines system was managed effectively. People received suitable assistance with their medicines when the service were involved in this aspect of their care. Staff received suitable training about medicines.

Staff were recruited appropriately. For example suitable references were obtained, for example when new staff had previously worked in a caring capacity. Checks from the Disclosure and Barring Service were obtained.

Staffing levels were satisfactory. People said they received appropriate assistance with their care and were happy with the support they received.

Suitable systems were in place to minimise the risk of cross infection. Staff were provided with suitable personal protective equipment such as gloves and aprons.

The service had satisfactory assessment systems to assist the registered provider to check they could meet people's wishes and needs before admission was arranged.

People received suitable assistance with eating and drinking, and the preparation of food when staff were involved in this area of their lives.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. Policies and systems in the service supported this practice.

Care planning systems were satisfactory. Care plans outlined people's needs and were reviewed when people's needs changed.

People received support from external health professionals and were encouraged to live healthier lives.

People said they received support from staff which was caring and respectful. Care promoted people's dignity and independence. People were involved in decisions about their care.

People felt confident raising any concerns or complaints. The service had an effective complaints procedure.

Staff induction procedures were satisfactory. Staff received suitable training to carry out their roles. Suitable records were available to demonstrate staff received regular one to one supervision with a senior member of staff.

The team worked well together and had the shared goal of providing a good service to people who used the service.

The service was managed effectively. People, relatives and staff had confidence in the management of the service.