Averlea Residential Home
- Care home
- 14 beds
- No nursing
- Dementia care
- Registered since 2011
- St Austell, Cornwall, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
- Phone: 0172666892
- Website (opens www.averlea.co.uk)
- Map (opens Google Maps)
At a glance
6 ratings
Its last inspection improved it from Inadequate to Requires improvement.
16 months
since the latest rating was published.
35 of 190
rated care homes in Cornwall are rated Requires improvement, like this one.
Averlea Residential Home: inspection record
Rated Requires improvement in June 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Woodside Farm House (Good, 1.4 miles away) and Caprera (Good, 1.4 miles away).
Nearest care homes:
- G Woodside Farm House Good, 1.4 miles away
- G Caprera Good, 1.4 miles away
- RI Copper Beeches Lodge Requires improvement, 1.4 miles away
- G Wentworth Residential Home Good, 1.5 miles away
- G HF Trust - Trelowen Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 June 2025 (assessment visit 8 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 20 May 2025 to 2 June 2025
The service is a residential care home providing support to up to 14 older people, some of whom may be living with dementia. The provider was previously in breach of regulations in relation to the premises, staffing and good governance. Some improvements were found at this assessment. However, we identified a breach of regulations relating to consent and a repeat breach of good governance.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service was not operating in line with the principles of the Mental Capacity Act 2005. We identified a restrictive practice which had been implemented to keep people safe. However, there had been no Deprivation of Liberty Safeguards (DoLS) applications made in respect of the restriction.
Some improvements had been made to the way medicines were managed and looked after since our previous inspection. However further improvements were needed.
Staff had training and competency checks to make sure they gave medicines safely.
Records to assess, monitor and record the care delivered were not always accurate or effective. Records to monitor people’s well-being over time were difficult to locate. Audits had been completed but these lacked detail. There were gaps in records to monitor the safety of the service. There was no schedule for deep cleaning, removing lint from dryers or checking water temperatures.
Improvements had been made to the safety of the premises. The registered manager told us they were planning to make further improvements to the environment including replacing carpets and redecorating.
There were enough staff to meet people’s needs. Staff were caring and spent time encouraging and supporting people. There were no planned activity programmes and most people were largely unoccupied.
People were supported to access other healthcare agencies when needed. Professionals external to the service were positive about their joint working.
We have asked the provider for an action plan in response to the concerns found at this assessment.
This service has been in Special Measures since September 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of regulations in relation to meeting the requirements of the Mental Capacity Act 2005 and management of the service.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Although improvements had been made the service remained in breach of regulations in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 27 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 27 June 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Beverley Easdon
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 2 December 2023. Latest assessment published 27 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mr & Mrs D Evely
- Ownership type
- Partnership
Mr & Mrs D Evely runs 2 services, all in the South West. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Mr & Mrs D Evely
- G Averlea Domiciliary Care Good. Home care, Cornwall
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Averlea Residential Home provide nursing care?
- No. The Care Quality Commission lists Averlea Residential Home as a care home without nursing.
- How many beds does Averlea Residential Home have?
- The Care Quality Commission's register lists 14 beds at Averlea Residential Home.
- When was Averlea Residential Home last inspected?
- The Care Quality Commission's latest rating for Averlea Residential Home was published on 27 June 2025.
- Who runs Averlea Residential Home?
- Averlea Residential Home is run by Mr & Mrs D Evely. It runs 2 services, all in the South West.
- What is Averlea Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 27 June 2025.
Contact
- Phone
- 0172666892
- Address
- Fore Street, Polgooth, St Austell, PL26 7BP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Woodside Farm House (Good, 1.4 miles away) and Caprera (Good, 1.4 miles away).
Nearest care homes:
- G Woodside Farm House Good, 1.4 miles away
- G Caprera Good, 1.4 miles away
- RI Copper Beeches Lodge Requires improvement, 1.4 miles away
- G Wentworth Residential Home Good, 1.5 miles away
- G HF Trust - Trelowen Good, 1.5 miles away